Nonprofits run on trust, not budget. A donor who gets a personal thank-you within days is more likely to give again; one who falls through the cracks often doesn't. A grant application that misses its deadline by a single day is a grant that doesn't happen. And volunteers who show up to find nobody told them what to do rarely come back for a second shift. None of this is really a fundraising problem — it's a record-keeping and coordination problem, usually solved, or not, with a patchwork of spreadsheets, personal inboxes, and whoever on staff happens to remember the details. Bitrix24 puts donor records, grant tracking, volunteer scheduling and board reporting in one workspace, with a free plan built for small teams and no IT department required to set it up.
One donor record instead of a dozen spreadsheets
Bitrix24 CRM gives every donor, foundation or partner organization a single record — contact details, notes, preferences, and a full history of emails, calls, donations, meetings and tasks in one place. Supporters can be segmented by campaign, gift amount, interest area or location, so outreach is targeted instead of blasted to an entire list. Customizable online forms can feed new donor and contact details straight into that record instead of into a personal inbox. When staff turn over or a volunteer moves on, the handoff is the record itself, not a search through someone's old email.
Automated thank-yous, renewals and compliance
Small moments carry a lot of weight in donor relationships, and they're the easiest ones to forget in a busy week. Bitrix24 can send a thank-you email automatically after a donation or pledge, create a renewal task before a membership or sponsorship lapses, and keep track of consent, documents and required follow-up so nothing is missed. Outreach templates keep the tone consistent no matter which staff member or volunteer is sending the message.
Never miss a grant deadline
Grant work lives or dies by dates, documents and who's responsible for what. Bitrix24 turns each opportunity into a set of tasks — research, drafts, approvals, submission — with documents and notes attached directly to the opportunity, and reminders set ahead of the real deadline. Every grant tracks its own stage, owner, amount and expected decision date, so a coordinator can see what's due this week without digging through email threads.
Grant deadlines tracked as tasks with an owner and stage · © Bitrix24
Turning volunteers into a coordinated team
Volunteers are far more effective when everyone knows where to be and what to do. Bitrix24 lets organizations build volunteer groups and task lists, assign roles, deadlines and event responsibilities, and use shared calendars and notifications to cut down on confusion. Communication for a given event or project stays in one shared space rather than scattered across text messages and personal chats, and a searchable organizational chart makes it easy to see who is doing what across a growing volunteer base.
Volunteer groups and shared task lists in Bitrix24 · © Bitrix24
Reporting your board and funders will actually read
Boards and funders want clear answers, not a spreadsheet assembled the night before a meeting. Bitrix24 turns day-to-day activity — donor growth, campaign progress, open grant opportunities, task and workload status — into segmented data that can be pulled into a report or presentation without last-minute cleanup, making it easier to show funders exactly what their money supported.
The rest of the back office
Beyond fundraising, Bitrix24 covers the operational work most small nonprofits still run by hand. Staff and volunteer hours can be tracked against tasks, an absence calendar shows who's out and why, and routine approvals like leave requests can be automated. Projects run on Kanban boards or Gantt charts that can be shared with stakeholders for transparency, and the platform includes a company intranet, instant messenger, and video calls with screen sharing for both internal coordination and online events. A social workspace with company news, polls and recognition badges helps keep a distributed mix of staff and volunteers engaged between events. It's all available on Android, iOS, Windows and Mac, so field staff and event volunteers aren't tied to a desk.
What it costs a nonprofit to get started
Bitrix24's Free plan covers up to two users with 5 GB of storage, basic CRM, Kanban and Gantt tasks, shared calendars, and chat and video calls — enough for a very small organization to start centralizing donor and volunteer records at no cost. Paid plans scale up from there: Basic, from $49 a month billed annually, adds sales pipelines, email integration and a website builder for up to 5 users; Standard, from $99 a month, adds automation, online payments and unlimited projects for up to 50 users; Professional, from $199 a month, adds workflow automation, e-signature and HR management tools for up to 100 users. A 15-day trial of the higher tiers is available with no credit card required, and organizations that need full control over their data can run the self-hosted, open-source edition instead of the cloud version.
Where a partner comes in
Bitrix24 is broad by design, which is exactly why many nonprofits end up using only a fraction of it. B24 Biz Solutions, a Bitrix24 partner based in Dubai serving the UAE, the Middle East and South Asia, helps organizations set up the CRM fields, automations and volunteer workflows that actually match how their team works, rather than leaving a new platform half-configured. For a nonprofit trying to do more with a small team, that setup work is often the difference between a tool that gets used every day and one that quietly reverts to spreadsheets.