Bitrix24 company structure chart · © Bitrix24
Most growing teams don't lose time to any single big HR problem — they lose it to a hundred small ones. A leave request sits in someone's inbox for three days. A new hire's laptop, access badge and onboarding checklist all live in different spreadsheets. An expense report gets approved by email, then re-approved because nobody can find the first message. None of it is dramatic, but it adds up to hours of admin every week, and it's exactly the kind of friction that Bitrix24's HR & Automation tools are built to remove — not by adding another app, but by folding employee data, approvals and workflow automation into the same platform teams already use for CRM, tasks and chat.
Bitrix24's employee management tools center on a searchable staff directory: profiles with contact details, roles, appreciation badges and tags sit alongside a visual company structure chart that shows who reports to whom. Administrators can create departments and sub-departments, assign supervisors and deputies, move people between positions, and hide sensitive parts of the hierarchy from public view. Role-based access permissions and reporting lines update automatically whenever someone changes position — and access is revoked automatically for anyone marked as dismissed, which matters for security as much as for tidiness.
Employee profile with appreciation badges · © Bitrix24
The part of HR that eats the most time — routing a document through approval — is handled by Bitrix24's Robotic Process Automation (RPA) tools. Using a visual, no-code workflow editor, an admin lists the stages a request has to pass through, picks the action for each stage, and assigns who's responsible. Bitrix24 gives leave requests, business trip approvals and document sign-off as direct examples of what these workflows are used for, and every stage of a process is logged in a single dashboard so nobody has to hunt through email threads to find out where a request is stuck. Bitrix24 states this kind of automation can save up to 80% of the time spent on routine approval tasks.
For processes that don't fit the standard mold, Smart Process Automation (SPA) lets a company build its own workflow entities — a contractor list, a purchase funnel, a document registry — with custom fields, pipelines and Kanban stages, linked back to CRM, calendars and tasks. "Flows" adds a queue-based view of who's working on what within a process, with notifications when workload crosses a threshold, so a manager can rebalance before a bottleneck forms.
Once people and approvals are organized, Bitrix24's work management tools give managers visibility without constant check-ins: automated work reports collect regular updates from the team, KPI tracking and a supervisor view show performance trends over time, and work-time tracking logs hours for compliance and payroll purposes. Employees can also request leave, view HR documents and follow onboarding checklists through self-service tools, without needing to go through HR directly for every routine request.
Bitrix24 treats engagement as part of HR infrastructure, not a separate initiative. The company activity feed carries news, polls and video announcements; appreciation badges and tags let colleagues recognize each other's work and find people with shared interests; and built-in messenger and video conferencing (for up to 300 participants) keep distributed or hybrid teams connected without a separate collaboration tool. For contractors and freelancers, external-user access shares exactly what's needed on a project without adding them to the core company directory.
Bitrix24's AI assistant, CoPilot, extends into the Feed and HR workflows specifically — drafting announcements, summarizing feedback threads, generating ideas and helping write HR policies or reports, according to Bitrix24's own HR automation page. Separately, an MCP (Model Context Protocol) server lets external AI tools like ChatGPT connect to a Bitrix24 workspace under permission-based controls, so an AI assistant can look up a record or trigger an action inside the platform rather than just answering in text. Neither replaces the no-code RPA workflows above — they sit alongside them, aimed at the more open-ended parts of HR work that don't reduce to a fixed approval chain.
Bitrix24's Free plan covers basic CRM, tasks and shared calendars for unlimited users at no cost. Workflow automation, RPA, e-signature and dedicated HR management tools are part of the Professional plan, listed at US$199/organization/month billed annually (US$289 billed monthly) for up to 100 users — a flat organization-wide rate rather than a per-user fee, which matters once a company is adding headcount regularly. Higher Enterprise tiers add larger user limits, Active Directory/SSO integration and extended storage.
HR & Automation is one of the deepest parts of Bitrix24 precisely because it's flexible — company structure, approval chains, KPIs and CoPilot can all be configured differently depending on how a business actually runs. That flexibility is also where most self-implementations stall. B24 Biz Solutions configures Bitrix24's HR and workflow automation tools for teams across the UAE, Middle East and South Asia, from company structure and access permissions to the specific approval chains a business needs for leave, expenses and onboarding.
We configure Bitrix24's HR and workflow automation tools — employee management, approval chains, CoPilot and integrations — for teams across the UAE, Middle East and South Asia.
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